Last updated: October 22, 2026
We want you to be happy with your purchase from Glow Essentials. Please review our return and refund policy below.
Returns
You have 30 days from the date you receive your order to request a return. For health and hygiene reasons, items must be unused, unopened, and in their original packaging to be eligible for a return. Opened beauty or personal care products cannot be returned unless they arrived damaged or defective.
To start a return, contact us at essentials@pureglowessentialscom.net with your order number. Please do not send items back before contacting us. Unless the return is due to our error (wrong, damaged, or defective item), return shipping costs are the customer's responsibility.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo of the item, and we will arrange a replacement or a full refund, including shipping.
Refunds
Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 10 business days of inspection. Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
If you would like a different item, please return the original item for a refund and place a new order.
Contact
Questions about returns: essentials@pureglowessentialscom.net.